Here is a range of frequently asked questions we receive about fire safety and our products. If your question isn’t answered here, send it through to us!
Why should I be concerned about fire safety for my home or business?
When should a fire blanket be used, and how?
Does it matter which type of fire extinguisher I choose?
I have used my fire extinguisher or it has passed its service life. How do I dispose of it?
Fire extinguishers have a plastic safety cord holding in the safety pin. Should this be removed now or is it easy to break when needed?
What is the difference between ionisation and photoelectric smoke alarms? Which is best that I should purchase?
Where should I install smoke alarms and detectors in my home? Are there optimum locations?
Do smoke alarms and carbon monoxide alarms last forever? When should I replace them?
Where are places in my home that I should install carbon monoxide (CO) alarms? Where should I avoid installing one?
What is carbon monoxide? Is it dangerous for my health?
What are the symptoms of poisoning from carbon monoxide?
Do carbon monoxide alarms detect gas leaks?
My smoke or carbon monoxide alarm is chirping intermittently. Why is that?
My carbon monoxide alarm is sounding when there doesn’t seem to be a problem. How come?
Why does my smoke alarm go off when I can’t see any smoke? Are these false alarms?
What replacement battery can I use in my smoke alarm (detector)?
Do I need to maintain my smoke alarm? Why do I have to change the battery so regularly?
I just put a new battery into my smoke alarm, but it is giving off a low-battery ‘chirp’. Why is this?
How come my smoke alarm sounds when I install a battery or turn on the AC power?
My smoke alarm doesn’t sound when I push the test button. Why?
I have lost the user manual that came with my Family First product. Can I get a new one?
I have an old Family First product. Can I find information about it, including user manuals?