Frequently asked questions

Here is a range of frequently asked questions we receive about fire safety and our products. If your question isn’t answered here, send it through to us!

Why is fire safety important?

Why should I be concerned about fire safety for my home or business?

How do I use a fire blanket?

When should a fire blanket be used, and how?

How do I select which fire extinguisher?

Does it matter which type of fire extinguisher I choose?

How do I dispose of my fire extinguisher?

I have used my fire extinguisher or it has passed its service life. How do I dispose of it?

Why are there ionisation and photoelectric smoke alarms?

What is the difference between ionisation and photoelectric smoke alarms? Which is best that I should purchase?

Where should I install smoke alarms?

Where should I install smoke alarms and detectors in my home? Are there optimum locations?

How long will my smoke alarms last?

Do smoke alarms and carbon monoxide alarms last forever? When should I replace them?

Where should I install carbon monoxide alarms?

Where are places in my home that I should install carbon monoxide (CO) alarms? Where should I avoid installing one?

What is carbon monoxide and is it dangerous?

What is carbon monoxide? Is it dangerous for my health?

What are carbon monoxide poisoning symptoms?

What are the symptoms of poisoning from carbon monoxide?

Do carbon monoxide alarms detect gas?

Do carbon monoxide alarms detect gas leaks?

Why is my smoke or carbon monoxide alarm chirping?

My smoke or carbon monoxide alarm is chirping intermittently. Why is that?

Why is my carbon monoxide alarm going off?

My carbon monoxide alarm is sounding when there doesn’t seem to be a problem. How come?

Why are there false alarms from my smoke alarm?

Why does my smoke alarm go off when I can’t see any smoke? Are these false alarms?

What replacement battery can I use?

What replacement battery can I use in my smoke alarm (detector)?

Why are batteries so important in smoke alarms?

Do I need to maintain my smoke alarm? Why do I have to change the battery so regularly?

I hear the low-battery ‘chirp’ and the battery is new?

I just put a new battery into my smoke alarm, but it is giving off a low-battery ‘chirp’. Why is this?

Why is my smoke alarm sounding when I install a battery or turn on the power?

How come my smoke alarm sounds when I install a battery or turn on the AC power?

Why doesn’t my smoke alarm sound when I push the test button?

My smoke alarm doesn’t sound when I push the test button. Why?

Can I get a new user manual?

I have lost the user manual that came with my Family First product. Can I get a new one?

Where can I find information about an old Family First product I have?

I have an old Family First product. Can I find information about it, including user manuals?